Manage Your Trustpilot Reviews
Trustpilot has clear rules against reviews from people who were never your customer. We enforce those rules correctly on your behalf.
Trustpilot's Guidelines for Reviewers prohibit reviews that aren't based on a genuine transaction, contain harassment, involve a conflict of interest (a competitor, former employee, etc.), or otherwise abuse the platform. Trustpilot encourages businesses to contact reviewers directly, but also offers a formal dispute mechanism.
We manage the full process — from verifying your Business account to preparing the dispute file — and escalate directly to Trustpilot's Business support team when needed.
Why WebTrep?
Business Account Verification
We set up and verify your Trustpilot Business account, which significantly speeds up the dispute process.
Guideline Violation Disputes
We prepare formal disputes for fake, harassing, or conflict-of-interest reviews.
Direct Resolution With Reviewers
We use Trustpilot's own in-platform messaging to resolve issues directly with reviewers.
Ongoing Review Monitoring
We continuously monitor your review stream to catch new fake reviews early.
Frequently Asked Questions
Does Trustpilot remove reviews for a fee?
No — Trustpilot only removes reviews found to violate its guidelines; the removal decision always belongs to Trustpilot, and we manage the process with a strong evidence file.
How do I prove a competitor left a fake review?
IP/account patterns, no interaction history with your business, and suspicious timing all build a strong case.
How long until there's a result?
Disputes filed through a verified Business account are typically reviewed within a few days.
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Trustpilot has clear rules against reviews from people who were never your customer. We enforce those rules correctly on your behalf.